The Future of
Learning & Support
Improving Learning and Support
Streamlining Learning and Support
Streamlining Learning & Support
Adobe asked Fantasy to help the 97% of visitors who failed to solve their problem or answer their question on the first try.
It starts with understanding the needs
Understanding the needs
We conducted stakeholder interviews and ran workshops to understand Adobe’s biggest business challenges and customer needs with learning and support.
We conducted stakeholder interviews and ran workshops to understand Adobe’s biggest business challenges and customer needs.
The Creative Student
The Creative Pro
To better identify Adobe’s users, Fantasy created Archetypes from their user segments and identified their pain points and unique considerations.
Planning to succeed
Fantasy crafted a digital strategy that not only addresses immediate needs, but reaches beyond and into the products.
Is this design working?
Powered by feedback
Design, Learn and Iterate
We crafted specific solutions to meet real use cases and tested them to ensure that our solutions would hit the mark.
Simplifying Support on the Web
We created a web-based platform that makes it easy for Adobe’s customers to find solutions to their questions.
Adobe Clean Light
Meticulous design and documentation
Precise work requires precise measurement and our documentation was no exception.
Getting help at the point of need
There’s no better place to find help or answer your questions than right when you need it... from within the product itself.
Including video chat support
In-product video-based chat with screen sharing capability that allows on-screen guidance to solve customer's issue.
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